Privacy policy — Mighty Computer Services

Mighty Computer Services ("we", "us") repairs computers, phones and tablets. This policy explains what information we collect when you use this website or bring us a device, what we do with it, and the choices you have. We keep it short and plain on purpose.

What we collect

Contact details you give us: your name, phone number, email address, and your address if you ask for an on-site visit.
Repair details: the device, its serial number, what's wrong with it, what you left with it, and photos we take of it at check-in.
A password or passcode, only if you give it to us so we can test the device. Only our staff can see it.
Your signature or typed name when you approve a check-in or an estimate.
Messages you send us through the contact form, estimate form or customer portal.
Records of your repairs, estimates, appointments, invoices and payments.
Basic technical information every website receives, such as your IP address and browser type, which our server may log briefly to keep the site running and secure.

How we use it

To give you estimates, schedule appointments, repair your device and tell you when it's ready.
To send you appointment reminders, repair updates, estimates, invoices and receipts by email or text message, if you've agreed to them.
To take payments and keep the records the law requires.
To answer your questions and look up your repair when you call.

We do not sell your information, and we do not use it for advertising.

Text messages

If you check the box to get text messages, we text the mobile number you gave us about your repair and appointments (for example, "your device is ready"). Message frequency varies. Message and data rates may apply. Reply STOP to stop getting texts, or HELP for help.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent are not shared with any third parties, except the service providers that deliver the messages for us.

Your files and data on the device

We only open the files on your device when the repair needs it (for example, to test it, recover data or move it to a new device), and we don't copy or keep your files unless you ask us to. Please back up anything important before you bring a device in. Once the repair is done, we suggest changing any password or passcode you shared with us.

Who we share it with

We share information only with the companies that help us run the shop, and only what they need to do their job:

Our card processor (Stripe or Square) when you pay by card online or in the shop. Card numbers go straight to them; we never see or store your full card number.
Our email provider and our text message provider (Twilio) to deliver messages to you.
OpenStreetMap, which shows our service-area map and looks up an address you type for an on-site visit.
Google Fonts and unpkg.com, which supply the fonts and map code this website uses.
The company that hosts this website.

We may also share information if the law requires it, or to protect our rights or someone's safety.

Cookies

This website only uses cookies to keep you signed in to the customer portal and to keep our staff signed in. We don't use advertising or tracking cookies, and we don't use outside analytics services.

How long we keep it

We keep customer and repair records for as long as you're a customer and as long as we need them for warranty, tax and accounting purposes. Ask us and we'll delete what we don't have to keep.

Your choices

You can change your text and email preferences in the customer portal, reply STOP to any text, or just ask us.
You can ask to see, correct or delete the information we have about you.

Children

This website is not meant for children under 13, and we don't knowingly collect information from them online.

Changes to this policy

If we change this policy, we'll post the new version here with a new date.

Contact us

Questions about your information? Get in touch:

By phone: (256) 362-8884
In person or by mail: 64988 AL Highway 77, Talladega, AL 35160